At what time can I arrive to the property?

Please consider that our Check In time is at 3:00 PM and Check Out Time at 10:00 AM. We appreciate your punctuality in this matter, since we need to get everything ready for our next guests.

Where is Casa Caribeña located?

Tulum is home to one of the world’s most stunning underwater cave systems, not to mention that the coral reefs that protect our beautiful beach is part of the world’s second largest barrier reefs.
Casa Caribeña is located in a special ecological zone that restricts development, and has a special conservation provisions to protect the fragile ecology in the area. We ask for your cooperation using and respecting our natural surroundings, cooperating to preserve this unique ecological area. Some suns-cream can kill coral, fish and pollute the water. Wear only bio-friendly sunblock (the fish at the cenotes and reefs will also appreciate it).

Do you provide Wifi?

We provide Wifi complimentary with your stay. Routers and extenders are on each floor so you can pick up the strongest signal near you. You will receive the Access code upon your arrival.

I’ve never rented a vacation home before. How does the experience differ from renting a hotel room for my vacation?

An individually owned home is more spacious and more private than a hotel room. You will have the entire home, including a fully-equipped kitchen and often more than one bath, at your disposal. Cleaning service is also included on the rate, just ask the reservation coordinator. In comparing cost, you will likely find that the cost per bedroom to rent a vacation home is significantly less than the same number of hotel rooms.

Is Tankah and Tulum a safe place?

This has a frequently asked question by travelers. And the answer is YES! Tulum has a low crime rate, so chances are that the city where you live has a significantly higher crime rate that we do here in a small town llike Tulum! The majority of the properties here at Tankah, are Vacation Homes, so the people around are travelers as well.

Which Airport do we fly into?

Cancun´s International Airport will be your only choice. This Airport is located about 117 km north of Tankah. It will take around 1hr 30 minutes to your private shuttle to get to Casa Caribeña. You should find direct flights from almost any major airport in the World.

What will I need to bring with me?

You need only to arrive with your personal items and your groceries. All of our properties come complete with bed and bath products and paper products. For Grocery shopping, our staff can assist you with an additional fee.

Are all the utilities on in my vacation home when I arrive?

Yes electricity, water, cable or satellite TV and Internet are included in the rental so you don’t have to worry about anything. Everything will be on. We revise everything in the property to prepare it for your arrival.

Is the housekeeping service included during my stay?

We want you to enjoy your visit to the Riviera Maya and Tulum right up to the last minute. So it is included in your booking fee

Is laundry included in the service?

Our staff provide the laundry service for you for $10 usd/load. They will leave it clean and folded on your bed.

Can I make reservations at the last minute?

Yes, although it may be difficult during high season, don’t ever hesitate to call at the last minute—there just may be a cancellation. Always ask!

Is the house non-smoking?

Yes.

Do you allow pets?

Yes, up to (specify size or weight)

If I have a problem with the home what do I do?

We are always here to ensure you have a wonderful stay with us. We will provide you with a 24- hour emergency contact to call us in the very rare event you need us right away.

This Privacy Policy establishes the terms in which Casa Caribeña uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the fields of personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize continually reviewing this page to ensure that you agree with said changes.

Information that is collected

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process a payment or reservation.

Use of collected information

Our website uses the information in order to provide the best possible service, particularly to maintain a record of reservations or orders, if applicable, and to improve our products and services. It is possible that emails will be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide some benefit, these emails will be sent to the address you provide and may be canceled anytime.

Casa Caribeña is highly committed to fulfilling the commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a web recurrent. Another function that cookies have is that with them the web can recognize individually and therefore provide the best personalized service on its web.

Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on websites, they do not give access to information on your computer or on you, unless you want it to and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined, you may not be able to use some of our services.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Control of your Personal Information

At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as user registration, you can mark or unmark the option to receive information by email. In case you have marked the option to receive our newsletter or advertising, you can cancel it at any time.

This company will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

Casa Caribeña reserves the right to change the terms of this Privacy Policy at any time.